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How To Shop

1. Ordering

FOR FIRST TIME USERS

For your security, first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.

FOR REGISTERED USERS

If you are a returning customer and have an account, please sign in using your email address and password and you will be taken directly to the first ‘Checkout’ tab.

HOW TO MAKE A PURCHASE

Shopping the Label-Slave Online Store is easy: if you know what you are looking for, use the specific category links, such as 'Clothing', 'Shoes', ‘Accessories’, or the ‘Gift’ section on the site. Once you have found an item, select your size and color and use the 'ADD TO SHOPPING BAG' button underneath. Review the items in your shopping bag by selecting the 'Shopping Bag' link at the top of the page. From the Shopping Bag you can directly edit product details (color, sizes and quantities), remove them in case you’ve changed your mind or add products to your Wish List. Click on 'Checkout' to complete your order.

HOW TO MAKE A PRE-ORDER

You can pre-order a selection of items before they are available. All items of this type can be identified by the PRE-ORDER label visible on the product page. You can buy them and receive them at the address you prefer as soon as you proceed with the shipment process. If your order is mixed, for example, it includes items already available and those for pre-order, it can be processed in other ways to guarantee faster delivery. We inform you that the payment will take place at the time the package is shipped. You will receive a confirmation e-mail as soon as we send your package.

BILLING AND SHIPPING

Enter your billing information as it appears on your credit card statement. Your credit card will not be accepted without the appropriate billing address and telephone number. If you are a returning customer, your billing address will automatically appear on the Billing and Shipping page. If the shipping address is different than the billing address, enter the address where you would like your order shipped.

SHIPPING OPTIONS

From the options provided, select from the shipping methods that are available for the item(s) that you wish to purchase. For more information on shipping, here.

PAYMENT INFORMATION

At this time, you must verify if your address information is correct, review your order, enter your payment method and click ‘Continue Checkout’.

PURCHASE SUMMARY

After you complete the billing details, you will find in the ‘Order Summary’ a summary of the items you are purchasing and the order total. Click on 'Submit Order' to complete the checkout.

ORDER CONFIRMATION

Once the checkout is completed, in 'Your Order Confirmation' page you will find all the details regarding your order, including billing and shipping address, shipping and payment method selected, a summary of your order and the total amount. You will receive an order confirmation email which will include an order number that you can use to track your order in ‘My Account’. Once your items have been shipped, you will receive a shipping confirmation email with details of which item(s) have been sent. Please note that if you order more than one item, it is possible that different items arrive on different days depending on stock availability.

SIZING INFORMATION

Please refer to the fit details in the product description and the Size Guide on the product pages to help you choose the best size.

2. Changing or Cancelling an Order

Each order is processed automatically and once it has been confirmed, it is not possible to modify the details or canceled it. To purchase additional items, you must place a new order. To return any items please visit our Returns and Refunds section.


3. Valid Payment Methods

Payment for all goods can be by credit card. We accept payment with:

  • PAYPAL
  • VISA
  • MASTERCARD
  • AMERICAN EXPRESS