Our Response to COVID-19

We hope you and your loved ones are staying healthy and safe.


As COVID-19 continues to impact the world, our online store remains open. We've adjusted our service for our customers and stepped up our effort to make your shopping experience as easy as possible. Please note: You may experience long waits reaching Customer Service due to changes we've made to protect the health of our colleagues and communities. We appreciate your patience.

♥︎♥︎♥︎ TogetherWe give thanks to the frontline heroes.

Frequently Asked Questions

Shipping & deliveries

Will my shipment be delayed?

We are working hard to deliver items in a timely manner. Due to COVID-19 and the increased safety measures we are taking, orders may be temporarily delayed beyond our standard shipping times. For frequently asked questions on standard shipping times, click here.

Shopping, payment & returns

Can I still buy online?

Yes! Label-Slave.com is open 24/7 for all your picks from top brands + new spring styles.

Plus, everyone gets Free Shipping.

Will you extend the return policy?

Yes! We're giving you a longer period of 30 days  beyond the original return date.

  • Returns by mail:  You will have an extra 30 days from the original return date to return your items. Start Your Online Return (not eligible for orders before update).

  • Note: Items from our leased/puling departments and items with special return policies may be excluded from the extended return timeframes.

Delayed Refunds

For the safety of our Colleagues, we have temporarily reduced staffing. As a result, we are experiencing processing delays up to several days, and it may also take several days for your issuer to post activity to your account. Please be assured that refunds and credits for returns will be processed as soon as possible.

How can I manage my Label-Slave Affiliate Account online?

Sign in to access your account 24/7 to

  • Check your balance & available credit
  • View recent transactions
  • View or download your statement
  • Update billing address, phone number & email address

Quick Tips & Links

If you haven't set up an online account, it's easy & only takes a few minutes.

Create Online Account

If you already have an online account, but need help signing in.

Recover Username or Password

Need help with online billing, payments & more?

 Contact Customer Service FAQs

Looking for our latest press releases?

See Press Releases


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